The Contact Center Association of the Philippines (CCAP) is the umbrella organization of the Philippine contact center industry. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry.

From having seven original founders in 2001, CCAP is now comprised of nearly a hundred member-companies operating in various strategic locations in the Philippines. These members account for more than 70% of the revenues and workforce in the industry.

As a non-profit organization, CCAP promotes awareness of the contact center industry; active exchange of ideas, new technologies, best practices and innovations; and the sustained growth of the industry and the country.


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